How can we help?
Most questions are answered below. Anything else, email us — we read every message and usually reply within one working day.
Email supportor write to [email protected]
Help with an order
Email us with your order number (from your confirmation email) and we’ll sort it. Each print is made to order, so flag any mistake — a caption typo, the wrong size or frame — as soon as you can and we’ll try to catch it before printing.
Delivery
Every print is made to order and typically dispatched within a couple of days. Delivery time after that depends on your destination. If it hasn’t arrived in a reasonable window, email us and we’ll chase it up.
Damaged, faulty, or wrong item
Email us within 14 days with a photo and your order number for a repair, replacement, or refund. As personalised, made-to-order items, prints are otherwise exempt from change-of-mind returns — this doesn’t affect your statutory rights. See our Terms.
Your Strava connection
We use Strava’s official login with read-only access and never post on your behalf. Disconnect any time from the activity picker, or at strava.com/settings/apps. Prefer not to connect? Upload a GPX file instead. See our Privacy Policy.
Sizes, frames & materials
Sizes from A4 to A2 (or inch sizes in the US), portrait or landscape. Frame in black, white, natural, or brown real wood, or keep it frameless. Each is a giclée print on 200gsm museum-quality matte paper in a sustainably-sourced wood frame.
Still need help?
Email us and we’ll get back to you, usually within one working day.